The following Return Policy applies to both U.S. and International customers:
We test our products and strive to provide excellent service. At our discretion, it is possible for you to return your merchandise within 30 days of receipt. Please contact Fish Monkey, between 8:30 a.m. and 5:00 p.m. Eastern Standard Time (Monday – Friday) at 845-649-3802 for an RMA (Return Merchandise Authorization) number. The RMA number needs to be written on at least 3 sides of the return package. The return item(s) must arrive sealed/unopened in new condition in the original carton(s). All return shipping arrangements and cost are the sole responsibility of the customer. Refunds will be made after inspection of the merchandise; however, shipping and handling fees are not refundable. Returns after 30 days will be subject to approval and a 15% restocking fee.
Package(s) sent without an RMA number. Customers who call for an RMA number and are turned down because they didn’t meet the requirements described above cannot return their package(s) to us. Any package(s) delivered to Fish Monkey, without an RMA number will become the property of Fish Monkey, and will not be returned. If we have to sign for any package(s) returned without an RMA number, especially package(s) that were turned down for an RMA number, the package(s) will become the property of Fish Monkey, and will not be returned. Our signing for any such package(s) will forfeit your rights to a refund from us; and if you contact your credit card company to reverse the charges under these circumstances where an RMA number was not given or a package was sent without an RMA number, we will follow the guidelines listed below under Credit Card Disputes.
At our discretion we will inspect all packages that arrive without an RMA number. If we determine that the item(s) have been used, no refund will be given and the package will not be returned. If we determine that the item(s) were not used, we will refund 18% of the original purchase price. Shipping and handling fees are not refundable. In either case, if you contact your credit card company to reverse the charges because you are not satisfied with the terms as stated above, we will follow the guidelines listed below under Credit Card Disputes.